Assessed our organization’s UX maturity and provided a roadmap for improvement
Collaborators
Director of IT for Business, UX Architects, Information Architects, and Business Analysts
Timeframe
4 months
Methodology
- The Director of IT for Business asked for a self-assessment of our
- Graded a UX team’s maturity on a scale of 1-5; Unrecognized, Interested, Invested, Committed, Embedded
- Gathered over 60 measurements across 3 major groupings via surveys sent to UX, IA, and BA co-workers
- Calculated scores to determine overall UX competency score; with a one-slide summary for management
Outcomes
- Presented our grading scale, methodology, and our ranking to our director and other senior leadership
- Explained the benefits of a more mature UX team for business and operational efficiency
- Delivered a roadmap that laid out the next steps to guide the team to the next level of UX maturity
