Web Résumé


  • Seventeen years of experience in nearly every aspect of website strategy, creation, and maintenance
  • Passion for creating deliverables that meet business needs, delight users, and strengthen market position
  • Unique blend of professional experience in private and government sectors that will strengthen any web team

Professional Experience

Business Analyst

TowerMetriX, Wexford, PA (08/2014 – Present)

  • Analyzed legacy system with no documentation for integration with current platform. Turned existing requirements listing into clickable prototypes, customer overviews, & detailed technical specifications
  • Initiated content audit of error messages & instructional text to unify the company/product voice & tone

Information Architect

Thermo Fisher Scientific, eBusiness User Experience Team, Pittsburgh, PA (11/2011 – Present)

  • Key player of major eCommerce re-platforming project; managed wireframe build efforts and was technical lead for wireframing software; led to a fully annotated working prototype in less than two months.
  • Created six modules of training material for Axure wireframing tool; led workshops to train all IA and BA team members; including lessons learned and best practices gathered from re-platforming projects
  • Spearheaded creation of component requirements document, outlined all key reusable content formats; eliminated re-work & duplicate effort; delivered pilot/concept site prototype to senior management on time
  • Led usability testing sessions, validating eCommerce website changes for high visibility quarterly project

Business Analyst

National Energy Technology Laboratory, South Park, PA (2/2011 – 10/2011)

  • Turned customer ideas into complex technical requirements for numerous medium/small-scale web apps; providing unexpected benefits of data integrity, universal access, tiered permission, and ease of use
  • Spearheaded initiative to collect detailed web analytics data and conduct usability testing; created new gold standard for Requirements Traceability Matrix (RTM) in less than two months of starting
  • Brought new level of discipline and organization to dashboard project, directly supporting the director’s office; created detailed RTMs and basic wireframes for high-visibility projects

Consultant, Writer, Podcaster

Freelance, Cranberry Township, PA (1/2009 – present)

  • Developed websites for small businesses & non-profit groups; focusing on usability, and integration with marketing campaigns. Gathered requirements, negotiated contracts, established timelines, & maintained communication
  • SEO experience with analytics analysis, site map creation, & utilization of social media outlets to promote services and aggregate content & announcements; all resulting in continuous growth in traffic & conversions
  • Utilized existing Open Source and custom-built Content Management Systems, allowing clients to self-manage content; coached on writing copy for web, focusing on visual hierarchy, brevity, and scanability
  • Writing weekly articles since July 2011 on usability, content strategy, marketing, personas, and other web strategy topics; targeted to help non-profit entities create better websites with limited resources

Web Applications Project Manager

Affiliated Computer Services, Pittsburgh, PA (7/2007 – 2/2009)

  • Managed multiple web projects for Fortune 500 company’s fast-paced User Experience team; enabled on-time delivery of demos; guided rapid web application prototyping for improved usability & visual treatments
  • Developed & tracked $3.7M capital expenditure budget; projected team involvement, resources, and scope
  • Presented detailed weekly status reports directly to external and internal clients, reported monthly budget status to upper management, conducted post-mortem meetings, & led weekly team progress meetings

Assistant Professor of Aerospace Studies / Recruiting Officer

AFROTC Det 490, Newark, NJ (5/2005 – 7/2007)

  • Instructed senior-level class according to university & Air Force policy; 90+% student satisfaction rating
  • Primary recruiting officer; managed $5K budget, oversaw web site compliance, designed local brochures and promotional items, and extended campus presence; resulted in 25% increase in recruiting & retention

Project Manager

552nd Computer Systems Squadron, Tinker AFB, OK (7/2002 – 5/2005)

  • Orchestrated CMMI Level 3 software projects from conception to implementation; directed all activities according to Air Force and DoD standards, providing ground support for critical air weapon system
  • Served as sole communications liaison officer for all coalition troops at an overseas location. Multi-national network project manager; 2,500+ coalition partners shared classified information easily & securely

Network Engineer

Air Force Communications Agency, Scott AF, IL (7/2000 – 7/2002)

  • Member of traveling multi-faceted team providing efficiency & security solutions for Air Force networks; made detailed technical and policy recommendations and provided training on changes and upgrades
  • Team Leader of Network Management group; organized hands-on training sessions, and best practices documentation for 11 contractors and military personnel; new team members trained in record time

Education and Training

  • Master of Science in Professional and Technical Communications (in progress)
    New Jersey Institute of Technology, Newark, NJ
  • Bachelor of Science in Computer Science, minor in Aerospace Studies
    Wilkes University, Wilkes-Barre, PA


  • Morrissey, Stephen. The Rookie Year: Church Web Strategies Blog Vol. 1. Pittsburgh, PA: CreateSpace, 2012
    View on Amazon

Technical Background / Computer Skills


  • HTML
  • CSS
  • PHP
  • MySQL
  • C/C++


  • Axure RP
  • Microsoft Project
  • Microsoft Office (Word, Excel, Powerpoint, Visio & Publisher)
  • Microsoft SharePoint
  • Adobe Creative Suite (Photoshop & Dreamweaver)